Loading
Loading
Resolve faster. Retain longer. An omnichannel customer support platform with AI-powered ticket routing, SLA management, knowledge base, and customer satisfaction tracking — all in one unified system.
SupportDesk unifies every customer interaction — email, chat, phone, social, and web — into a single, intelligent inbox. From the first ticket to resolution and CSAT capture, every conversation, SLA, and knowledge article is tracked, routed, and securely stored.
Built on Laravel and React with a PostgreSQL backbone, SupportDesk is engineered for support teams, BPOs, and SaaS companies that need faster resolutions, SLA compliance, and measurable customer satisfaction at scale.
AI-Routed
Smart Ticketing
Six core modules that cover the full support lifecycle from ticket capture to resolution and CSAT.
Unified inbox for email, chat, phone, WhatsApp, and social media — every customer message in one thread per contact.
Automatic intent classification, priority scoring, and skill-based agent assignment — no manual triage required.
Policy-based response and resolution SLAs with automated escalation, breach alerts, and per-tier compliance reporting.
Customer-facing help centre with article search, AI-suggested answers, and deflection tracking to reduce ticket volume.
Automated post-resolution surveys with CSAT, NPS, and agent-level feedback dashboards to drive continuous improvement.
Real-time website chat with AI chatbot for instant answers, agent handoff, proactive triggers, and canned responses.
Enterprise-grade technologies chosen for reliability, scalability, and long-term maintainability.
Designed by support leaders, not just engineers.
Cut average handle time by up to 35% with AI routing, suggested replies, and unified customer context.
Deflect up to 40% of repeat queries with AI-powered self-service and contextual article suggestions.
Improve satisfaction scores with SLA compliance, faster first responses, and consistent quality across channels.
Boost agent output with macros, AI suggestions, collision detection, and unified context — no tab-switching.
From startups to BPOs and enterprise support operations.
Manage technical support with product-context routing, bug tracking integration, and developer handoff workflows.
Handle order, return, and refund queries with order-context tickets and SLA-driven escalation for high-value customers.
Multi-client, multi-brand support with per-client SLAs, agent productivity tracking, and billing-ready reporting.
Secure complaint management with audit trails, regulatory compliance, and priority routing for high-value accounts.
Three deployment models to match your team size, security needs, and budget.
Fully managed on AWS/Azure with automatic backups, SSL, and 99.9% uptime SLA. Zero infrastructure to manage.
Deploy within your company's own servers for complete data sovereignty. Includes installation and training support.
Rebrand SupportDesk as your own product. Ideal for SaaS companies and BPOs reselling helpdesk software.
Email, live chat, WhatsApp Business, phone (via VoIP integration), Facebook Messenger, Instagram DMs, and web forms — all in one shared inbox.
Yes. SupportDesk offers REST APIs and native integrations with popular CRMs (HubSpot, Salesforce), issue trackers (Jira, Linear), and e-commerce platforms.
Yes. SupportDesk includes dedicated mobile apps for agents to reply, escalate, and manage tickets on the go, with push notifications for SLA breaches.
A typical team goes live in 1–2 weeks, including channel setup, SLA configuration, agent training, and knowledge base seeding. Larger BPO deployments may take 3–6 weeks.
Yes. The AI chatbot and suggested-reply engine support 30+ languages with automatic detection, ideal for global and multilingual support operations.
SupportDesk is launching soon. Join the early access programme and shape the future of customer support.
